Terms & conditions

Article 1 – Who we are

Saelis B.V., trading as Saelis, Postbus 0000, 1000 AA Amsterdam, Nederland. Email: hello@saelis.example. Phone: +31 20 555 0177. Chamber of Commerce: 00000000. VAT number: NL000000000B01.

Article 2 – Scope

These terms apply to every offer we make and to every distance contract concluded through this online shop. They are made available to you before the contract is concluded.

Article 3 – Offer and prices

Our offer contains a complete and accurate description of the products. Images are a faithful representation, though small colour differences are possible. All prices are in euros and include VAT. Amounts in other currencies are indicative; you pay in the currency shown at checkout.

Article 4 – The contract

The contract is concluded when you accept the offer and payment has been received. We confirm your order by email.

Article 5 – Payment

Payment is made when you order, using the payment methods offered at checkout. For made-to-measure items a deposit may be requested; this will be stated in your order confirmation.

Article 6 – Delivery

We deliver to the address you provide. Orders are delivered within 30 days at the latest, unless a different period has been agreed. The risk of loss or damage passes to you on delivery.

Article 7 – Right of withdrawal

You may cancel the contract within 14 days of receipt without giving a reason. This does not apply to products made to your specifications, or to sealed goods that are not suitable for return for hygiene reasons once unsealed after delivery. We refund the purchase price, including standard shipping costs, within 14 days of your withdrawal.

Article 8 – Warranty and complaints

Our products conform to the contract and to legal requirements, and you are entitled to the statutory warranty. Complaints can be sent to hello@saelis.example; we respond within 14 days.

Article 9 – Liability

Our liability is limited to the value of the order concerned, except in the case of intent or gross negligence and insofar as mandatory law provides otherwise.

Article 10 – Applicable law and disputes

These terms are governed by Dutch law. Consumers keep the protection of the mandatory law of their country of residence. Disputes may also be submitted via the EU Online Dispute Resolution platform (ec.europa.eu/consumers/odr).